The Service Compact with All Nigerians (SERVICOM) has sought collaboration with the National Insurance Commission (NAICOM) to improve the commission’s service delivery to Nigerians.
In a statement issued yesterday in Abuja by SERVICOM public relations manager, Mrs Henrietta Okokon, the commission proposed a partnership with NAICOM.
Mrs Nnena Akajemeli, SERVICOM’s national coordinator, announced her intention when she met NAICOM’s Commissioner, Mr Thomas Olorundare, at his office; to strategically position the commission through collaborative efforts with SERVICOM to achieve effective service delivery.
According to her, most citizens’ only contact with the government is through public service.
She stated that SERVICOM was committed to improving the quality of public contact by collaborating with Ministries, Departments, and Agencies (MDAs) in Nigeria to ensure effective service delivery.
According to Akajimeli, the commission plays a critical role in ensuring the safety of citizens’ lives and property by ensuring the establishment of an effective administration for the conduct of insurance businesses in Nigeria.
She added that the commission was also well-positioned to ensure adequate safeguards for strategic government assets and other property.
However, Akajemeli urged NAICOM management to provide the SERVICOM Unit with the necessary support and resources for the implementation of its service delivery processes to strengthen the SERVICOM’s position in NAICOM.
“In achieving this, it required networking meetings, customer engagement forums and completion of service charter reviews,” she said.
The SERVICOM chief emphasized the importance of the NAICOM Service Charter.
Akajemeli went on to say that the Service Charter would communicate promises and commitments regarding services provided to customers.
She stated that the Charter could be used to improve operational performance by enshrining trust between service providers and service takers.
She charged NAICOM with developing a framework to monitor performance against service standards, identifying gaps for service improvements, as well as conducting regular self-assessments and surveys on the effectiveness of services.
According to her, this will aid in improving the commission’s performance.
“And this will be achieved through regular training and re-training of staff on all aspects of service delivery to equip them with prerequisite knowledge, skills and attitudes and to ensure sustained service improvements in the Commission,” she said. (NAN)
Olorundare responded positively to the idea of collaboration between the two agencies and assured SERVICOM, that the commission would establish a committee within the SERVICOM unit to meet and make recommendations to promote effective service delivery initiatives in the sector.