The Association of Point of Service Agents (APOSA) has described as false and misleading a report which claimed that a customer had his account tampered with after transacting business at a member’s outfit.
In a statement signed by the Chairman, Mohammed Olatunji and Secretary, Ariko Chidi and made available to news men in Owerri, APOSA said the claim by the customer is not true as there is no POS machine that could make withdrawal after a transaction without an ATM card or a pin code.
The statement pointed out that POS services are regulated by banks hence the claim by the customer is unattainable and untrue.
The association explained that the video is targeted at discrediting the operations of the POS businesses in Imo State.
The statement pointed out that the country is yet to acquire a POS machine that could do what the customer is alleging.
It expressed worry that a reputable radio station in Owerri could go ahead to air such a sensitive report without hearing from the association.
While saying that efforts are being made to ensure that POS operation in Imo State strictly conforms to regulations, the association maintained that POS agents are not as bad as they are being portrayed.
APOSA blamed the radio station for running a live radio programme on the false and misleading video without reaching out to it for its own side.
A bank staff in charge of POS machines in one of the popular commercial banks in Owerri debunked the claim of the customer in the viral video.
He advised customers with a problem with a POS machine or operator to approach the bank for verification and explanation as there could be what he called delayed alert.