Zenith Bank Drops New Update On System Upgrade

Published

Tuesday, October 15, 2024 at 05:27 PM

Written by Love Patience Tarimoboere

Zenith Bank Drops New Update On System Upgrade

Zenith Bank earlier today, has confirmed full-service restoration on all its digital banking platforms following the completion of a major IT infrastructure upgrade.


The bank noted that its digital platforms are fully operational in a message addressed to its customers


In the past few weeks, customers have complained about the bank network and as of today, the bank has assured that their performances has been restored back to normal again.


The bank extended its gratitude to customers for their understanding during the upgrade process and issued an apology for any disruptions experienced.


Zenith Bank assured customers that the new IT infrastructure would greatly enhance its service delivery, reinforcing its position as a leader in digital banking solutions.


The message reads; “Dear valued customer, We are pleased to inform you that access to our digital channels has been restored, and you can now perform transactions conveniently via your preferred platform”.

“We appreciate the patience you showed during the IT infrastructure upgrade and apologize for all the inconveniences you had to bear.”

“Please be assured that we are committed to providing you with exceptional service, and the new IT infrastructure we have deployed will enable us to do that going forward.”


“Our core IT infrastructure is to ensure you enjoy memorable banking experiences going forward. Perform your transactions quickly, safely and conveniently 24/7 with our digital banking channel(s) of your choice. Thank you for banking with us.”


Zenith Bank also took a bold step to advise Customers on fraud . The Bank has also issued a fraud alert, warning its customers to remain vigilant against phishing scams.


“Zenith Bank would never call, SMS, or email requesting your card details, PIN, token codes, mobile/internet banking login details, or other account-related information. We would never ask you to click a link to update your bank information or activate your account. If you receive such messages, please do not respond.”


Zenith Bank Plc is also know as one of the biggest multifunctional financial service provider based in Nigeria, that gives a secured and mobile friendly digital experience.


On the other hand, Guarantee Trust Bank has also confirmed it’s system upgrade.

Earlier, the bank announced the completion of the transition and has also decided to extend its working hours to 6 pm to cover for the late branches reopening on Monday.

Edited By: Chinedu Eze

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